Policies and Rules

Policies and Rules

1. Ordering and Purchasing

1.1 Product Information

  • Accuracy of Information: We strive to provide accurate and up-to-date information about our products, including features, specifications, and pricing.

  • Product Availability: Product availability is subject to change. In the event that a product becomes unavailable after you place an order, we will notify you and offer a suitable alternative or a refund.

1.2 Pricing

  • Pricing Accuracy: While we make every effort to ensure accurate pricing, errors may occur. In such cases, we reserve the right to correct any errors and cancel orders if necessary.

  • Promotions and Discounts: Promotional offers and discounts are subject to change or withdrawal without prior notice. Terms and conditions apply to all promotions.

1.3 Payment

  • Payment Methods: We accept various payment methods, including credit/debit cards and other secure payment gateways. Your payment information is handled securely in accordance with industry standards.

  • Order Confirmation: An order confirmation will be sent to your provided email address upon successful payment. Please review the confirmation for accuracy and contact us immediately if any discrepancies are found.

2. Shipping and Delivery

2.1 Shipping Information

  • Shipping Addresses: Ensure accurate and complete shipping information during checkout. We are not responsible for delays or non-delivery due to incorrect addresses.

  • Shipping Costs: Shipping costs are calculated based on your location and the chosen shipping method. Refer to the checkout page for detailed shipping information.

2.2 Delivery Times

  • Estimated Delivery: Delivery times are estimates and may vary depending on factors beyond our control, such as customs clearance or unforeseen events. We do our best to provide accurate delivery estimates.

  • Delays: In the event of shipping delays, we will inform you promptly and work to resolve the issue. However, we are not liable for delays caused by third-party carriers.

3. Product Usage and Support

3.1 Product Features

  • Bluetooth and Intercom: The integrated Bluetooth and 4-way intercom features are designed to enhance communication and connectivity during your rides.

  • Compatibility: Ensure compatibility with your devices by referring to the product specifications. For optimal performance, use the recommended Sena Cycling App.

3.2 Warranty and Support

  • Warranty Period: Our products come with a warranty period of 2 years for electronics and helmet integrity. Refer to the warranty section for detailed terms and conditions.

  • Support: For assistance, refer to our Support section, which includes FAQs, manuals, firmware updates, and instructional videos. Contact our support team for personalized assistance.

4. Returns and Exchanges

4.1 Return Policy

  • Returns: If you are not satisfied with your purchase, refer to our Return Policy for instructions on returning items within the specified timeframe.

  • Condition of Returned Items: Returned items must be in their original condition, with all packaging and tags intact.

4.2 Exchanges

  • Exchanges: Exchanges may be allowed within a certain period. Refer to our Exchange Policy for details on eligible items and the exchange process.

5. General Information

5.1 Privacy and Security

  • Privacy Policy: Your privacy is important to us. Review our Privacy Policy to understand how we collect, use, and protect your personal information.

  • Security: We employ industry-standard security measures to protect your data during transactions and interactions on our website.